Privacy Policy

1. Information We Collect

a) Information You Provide

When you contact us or enquire about our classes, parties, workshops, training programmes, or events, we may collect:

• Name
• Phone number
• Email address
• Message or enquiry details
• Child's age or age group (where voluntarily provided to help us recommend suitable programmes)

This information may be collected through:

• Website contact forms
• WhatsApp messages initiated by you
• Email enquiries
• Online booking or enquiry forms

We do not intentionally collect sensitive personal information through this website.

b) Website Usage Information

We use Google Analytics to collect limited, non-identifiable information about how visitors use our website, including:

• Pages visited
• Time spent on pages
• Device type and browser
• General location (country or city level)
• Referral source

This information helps us improve the website and user experience. It does not personally identify you.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Provide information about our classes, parties, workshops, and training programmes.
• Manage bookings and customer communications.
• Improve our website and services.
• Maintain internal enquiry and customer records.
• Meet our legal and regulatory obligations.

We do not use your personal information for automated decision-making or profiling.

3. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google.

Google Analytics uses cookies and similar technologies to understand how visitors use our website. Information generated by these cookies may be transmitted to and stored by Google.

You can learn more about Google's privacy practices at: https://policies.google.com/privacy

You can disable Google Analytics through your browser settings or Google's available opt-out tools.

4. WhatsApp Communications

If you contact us via WhatsApp:

• Your messages and contact details are used solely to respond to your enquiry or manage your booking.
• WhatsApp communications are subject to WhatsApp's own Privacy Policy.
• We encourage you to review WhatsApp's privacy practices before using the platform.

5. Data Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared:

• Where required by law.
• With trusted service providers who assist with website hosting, analytics, communications, or technical support.
• Where necessary to provide services you have requested.

Any third-party providers are required to handle your information securely and in accordance with applicable data protection laws.

6. Data Storage and Security

We implement reasonable technical and organisational measures to safeguard your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

Access to personal information is restricted to authorised personnel who require it to perform their duties.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries.
• Manage bookings and customer relationships.
• Improve our services.
• Comply with legal or regulatory requirements.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent where processing is based on consent.

Requests can be made using the contact details below.

9. Cookies

Our website uses cookies to:

• Monitor website performance.
• Analyse visitor behaviour using Google Analytics.
• Improve website functionality and user experience.

You can control or disable cookies through your browser settings, although some website functionality may be affected.

10. Third-Party Links

Our website may contain links to third-party websites or platforms, including WhatsApp and social media channels.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the updated Privacy Policy.